General Terms and Conditions of Sale

These General Terms and Conditions of Sale (GTC) define the conditions under which Auroramind provides:

• in-person and remote training services;
• service packages in the form of “Aurora Insight”, reserved for professional clients.

Any order placed with Auroramind implies full and complete acceptance of these GTC.

These GTC apply, without restriction or reservation, to all sales of:

• Auroramind training courses (in-person, virtual classes, e-learning and associated resources);
• “Aurora Insight” packages intended for professional clients (B2B).

The GTC apply only to clients located in France.

• The right of withdrawal concerns only consumer clients.
• Late payment penalties and the fixed compensation of €40 apply only to professional clients.

4.1 Training

Auroramind notably provides:

• In-person training;
• Virtual classes / synchronous remote sessions;
• Online training / e-learning (digital content, videos, downloadable materials and resources).

The essential characteristics (objectives, target audience, prerequisites, program, format, duration, price, access modalities) are described on the Site or in the proposal sent. Unless otherwise stated, access to online content is granted for a period of six (6) months, strictly personal and non-transferable.

4.2 “Aurora Insight” packages (B2B only)

Monthly subscriptions to AI support services (outsourced AI manager, consulting, AI integration, monitoring, support, etc.), as described on the Site and/or in the commercial proposal sent to the professional Client.

The precise content of services, intervention methods, support channels and any deliverables are detailed on https://auroramind.fr and, where applicable, in the proposal or accepted quote. Auroramind may evolve the content of its offers without reducing commitments for periods already invoiced.

Service prices are indicated in euros, excluding taxes (excl. VAT), with VAT added at the current rate (20% to date).

Prices for training courses and Aurora Insight packages are those displayed on the Site or indicated in the proposal/quote in force on the day of the order. Services are billed based on prices in force at the time the order is validated.

Auroramind may offer promotional codes or discounts, generally limited in time, non-retroactive and non-cumulative unless otherwise stated.

The Client acknowledges having received all useful information about the Services.

The contract is deemed concluded when the Client accepts the commercial proposal or quote, and/or proceeds with payment of the order.

Auroramind reserves the right to refuse any order in the event of a previous dispute, unpaid invoice or suspicion of fraud.

Access modalities for training are specified on the Site and in the provided program.

Access to online content is personal, non-transferable, and valid for the duration indicated in the proposal.

Auroramind reserves the right to suspend access in case of non-payment or non-compliant use.

Aurora Insight packages are concluded for a period of one (1) month, renewable by tacit agreement.

The Client may terminate the package at any time with one (1) month’s notice, in writing.

Auroramind reserves the right to terminate the contract in the event of a serious breach by the Client.

Payments are due upon receipt of invoice, unless specific conditions are provided in the commercial proposal.

Payments can be made by bank transfer, online payment link or any other proposed means.

Bank fees are borne by the Client.

In case of late payment, penalties are due the day after the due date shown on the invoice.

The interest rate applied is equal to the ECB refinancing rate plus 10 points.

A fixed recovery fee of €40 is due.

In accordance with regulations, the consumer Client has a period of fourteen (14) days to exercise their right of withdrawal.

This period runs from the signature of the contract or acceptance of the proposal.

This right does not apply in the case of immediate access to digital content after express waiver.

In the event of cancellation by the Client, the following conditions apply:

• more than 15 days before the training: no fees;
• between 15 and 7 days: 50% of fees;
• less than 7 days: 100% of fees.

Auroramind may offer a rescheduling subject to availability.

Training materials, content and deliverables remain the exclusive property of Auroramind.

Any reproduction, distribution or use without authorization is strictly prohibited.

Personal data collected is processed in accordance with the Privacy Policy.

The Client may exercise their rights by contacting Auroramind.

Auroramind cannot be held liable for indirect or immaterial damages.

Auroramind’s liability is in any case limited to the amount paid by the Client.

Auroramind cannot be held liable in the event of force majeure or events beyond its control.

The Client authorizes Auroramind to cite its name and logo as a commercial reference.

Support modalities are specified in the commercial proposal.

Auroramind undertakes to provide a service in line with market standards.

These GTC are governed by French law.

In the event of a dispute, the French courts shall have exclusive jurisdiction.

In the event of a dispute with a consumer Client, the latter may resort to mediation.

Auroramind’s computerized records are considered proof of communications, orders and payments.

Auroramind reserves the right to modify these GTC at any time.

The applicable GTC are those in force on the date of the order.